How Service Quality Reviews Strengthen Fleet EV Charging Partnerships

At L-Charge, we believe that fleet EV charging is not just about installing equipment it’s about enabling our clients to grow with confidence. That’s why our team recently joined Tower Mobility for a Service Quality Review session, designed to go beyond the numbers and truly understand how our service impacts their operations.

Listening First, Acting Together

The goal of this review was simple: listen to Tower Mobility’s team, collect feedback, and ensure that our solutions continue to match the pace of their business. As one of the fastest-growing EV fleets, Tower Mobility relies on charging that is not only reliable but also adaptable to their evolving needs. By opening the floor to an honest dialogue, we could identify where things are working well and where improvements would bring even greater value.

More Than a Supplier A Growth Partner

Too often, charging is treated as a one-time infrastructure investment. At L-Charge, we see it differently. We see fleet EV charging as an ongoing partnership one that grows and adapts as fleets expand, routes change, and market conditions evolve. This is why sessions like the Service Quality Review are essential. They give us the opportunity to align on strategy, anticipate future requirements, and ensure we are not only meeting expectations but actively supporting business growth.

Collaboration That Drives Value

Rather than focusing purely on uptime metrics or technical performance, our discussions with Tower Mobility centered around what matters most to them:

• Driver experience – ensuring seamless, fast, and predictable charging.
• Operational reliability – making sure vehicles stay on the road, not waiting at chargers.
• Future planning – aligning on how charging can continue to scale with their fleet.

By focusing on these priorities, we move from being a charging provider to being a trusted partner invested in their success.

Building Confidence in Fleet Electrification

Fleet operators face enough challenges in electrifying their operations. Our role is to remove barriers, not add to them. Service Quality Reviews are one of the ways we ensure that every fleet we power like Tower Mobility can depend on charging as a reliable backbone of their business, not a bottleneck.

At the end of the day, fleet EV charging should feel like growth made easy: predictable, scalable, and designed around the client. And that’s exactly the experience we strive to deliver.